Harmonica ServiceService

World Class Service from Experienced Technicians

"Thank you for the best service I ever received." -- Bill S.

If your harmonica needs service, we have a solution that's right for you.  Please choose one of the following options:

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LET HOHNER FIX IT

Restore your instrument to like new condition by sending it to one of our expert technicians.  Service cost is a flat rate based on the model.  All parts and service are included.

Click here for recondition pricing and return instructions.

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GET A NEW ONE!

Exchange your old harmonica for a brand new one at half off the retail price.

Click here for pricing and return instructions.

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FIX IT YOURSELF

Get the parts and tools you need to do your own harmonica repair from our Parts and Service Center.

Click here for ordering information.

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Our service programs include:

  • Rapid return - all service processed within 48 hours
  • Up front pricing
  • Free return UPS and FedEx Ground shipping
  • Overnight and 2nd day shipping options
  • No waiting on estimates
  • Best prices on exchanges

" Just to let you know that I appreciate what you do.  I'm glad I can get whatever my needs are taken care of in an expeditious manner.  I'd send you guys a box of chocolates, but then chocolate and reeds aren't compatible." -- Ernie K.

"It was a pleasure finding someone who responded as quickly as you did." -- Peter S.

"It's wonderful to have a harmonica that you cannot wait to pick up!  Please accept my gratitude for the fine and prompt service." -- Thomas C.

U.S. customers only.  For service in Canada contact:

Wilson Music Services

PO Box 330

Newmarket, ON L3Y 4X7

(905) 853-5082

dr.harp@remove-this.rogers.com

Harmonica Warranty

"Thank you for your amazing customer service.  I guarantee that you have a customer for life, and I will let everyone know how great Hohner treats their customers." -- Michael K.

Hohner harmonicas and melodicas are warranted to be free from manufacturing defects and properly tuned at the time of purchase.  Any instrument found to contain manufacturing defects or other noticeable imperfections will be, at Hohner’s option, repaired or replaced at no charge, providing the harmonica is shipped prepaid by the owner to the Hohner Service Center within 60 days of purchase.  Proof of purchase is required. 

Hohner harmonicas are not warranted against wear, accidental damage, negligence or tampering.

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Click here to submit a harmonica for warranty service.

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First year chromatic harmonica adjustment -- Chromatic harmonicas have many small parts.  If your instrument develops a playing issue from the end of the warranty period through the end of the first year of ownership (60 to 365 days from purchase) a technician will adjust it for a low cost fee.

Click here for information and return instructions.

Customer Only Return Policy

Health and sanitary regulations prohibit the return of mouth blown instruments such as harmonicas and melodicas to the place of purchase for warranty, exchange or credit.  Any customer owned harmonica or melodica needing warranty service, replacement or reconditioning should be sent directly by the instrument owner to the Hohner Service Center.  Return instructions and service options are located in the SERVICE section of Hohner’s website at www.hohnerusa.com.

Harmonicas must not be removed from the original packaging until after consumer purchase.  Once a harmonica is removed from the original packaging it is considered property of the purchaser.  Purchased or used harmonicas sent to Hohner by retailers, dealers or distributors will be returned to sender in the condition received.

Harmonica Parts

Our Parts & Service Department offers replacement parts for most harmonicas for English and Spanish speaking customers.

Click here to access our HARMONICA PARTS PRICE LIST.

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Visit our eBay Hohner Shop Store for products, parts and merchandise opportunities you won't see anywhere else.

Be sure to subscribe to our eBay store newsletter for automatic updates.

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To place an order, choose one of three easy options:

Online: www.hohnershop.com

Toll Free Phone: 800-446-6010

E-mail: harmonica@remove-this.hohnerusa.com

 

"Your employees are very knowledgeable about your products and services." -- Pete A.

"I was impressed by your timely, accurate, complete understanding and your professional processing of my order." -- William L.

 

 

 

TUTORIALS & WORKSHOPS

The more you play, the more your harmonica wears out.  Like all instruments, your harmonica will need routine tuning and maintenance, such as cleaning a slide or replacing a valve.  There is no such thing as a maintenance free harmonica.

-- All harmonica reed materials on the market naturally develop signs of fatigue and eventually fracture.

-- Advanced playing techniques such as high-powered bending or tongue vibrato often increase the rate of reed fatigue.

-- Fatigued and fractured reeds are replaceable. This type of maintenance is similar to changing guitar strings. Almost anyone can learn how and it is both fun and satisfying!

C01 - Hohner Toolkits

This workshop introduce the HOHNER Service Toolkits

C01.2 - HOHNER Instant Set MZ99831

This workshop introduces the HOHNER Instant Workshop Set MZ99831

C02.1 - Assembling the slide package

This workshop introduces into the re-assembly of Chromatic Harmonicas after cleaning or Exchanging a Reedplate.

C04 – Centering

This workshop shows you how to center a reed on a harmonica.

C06 – Windsavers

This workshop shows how to glue new windsavers on a Chromatic harmonica reedplate.

C08 - Reed Replacement

This workshop introduces into the Single Reed Replacement of Harmonicas.

The following service information is designed to show you what a quantum leap you can make if you learn to maintain and repair your instrument yourself. Once you've got the hang of it, you will own instruments which are priceless, because they are set up to reflect your requirements as a player.

NOTE: In the following pages, HOHNER places information at your disposal which will enable you to perform the most important maintenance and repair operations on your harmonicas yourself. However, repairing and tuning harmonicas needs a light touch and a degree of craftsmanship, which needs to be acquired. We therefore recommend that you take your first steps in this area on an old instrument.

HOHNER accepts no responsibility for any consequences resulting from the use of the techniques described here.

C01.1 - HOHNER Service Set MZ 99331

This workshop introduce the HOHNER Service Set MZ 99331

C02 – Cleaning

This workshop shows how to clean a HOHNER Chromatic Harmonica.

C03 - Exchanging Reed Plates

This workshop shows you how to exchange reed plates using the example of a Hohner Chromonica 64.

C05 - Reed Offsetting

This workshop shows you what's about the reed gap of a harmonica.

C07 – Tuning

This workshop shows how to tune harmonica reeds using the HOHNER harmonica tuner.

C08.1 - Perforated Windsavers

This workshop introduces into perforating and glueing a windsafer in order to accommodate the stud head.

Contact Information

IN THE UNITED STATES:

Hohner Inc.
Reed Instrument Service Center
1000 Technology Park Drive
Glen Allen, VA  23059 
Phone: 800-446-6010
Email: harmonica@remove-this.hohnerusa.com 

 

FOR SERVICE OUTSIDE OF THE UNITED STATES: 

In Canada: 

Wilson Music Services
Jeff Wilson
P.O. Box 330
Newmarket, ON  L3Y 4X7 Canada
Telephone/Fax: 905-853-5082
Email: dr.harp@remove-this.rogers.com

In all other countries: 

Hohner Musikinstrumente GmbH & Co. KG
Telephone: ++49 7425-20-343
Fax: ++49 7425-20-232
Email: bconrad@remove-this.hohner.de