Harmonica ServiceService

World Class Service from Experienced Technicians

"Thank you for the best service I ever received." -- Bill S.

If your harmonica needs service, we have a solution that's right for you.  Please choose one of the following options:

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LET HOHNER FIX IT

Restore your instrument to like new condition by sending it to one of our expert technicians.  Service cost is a flat rate based on the model.  All parts and service are included.

Click here for recondition pricing and return instructions.

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GET A NEW ONE!

Exchange your old harmonica for a brand new one at half off the retail price.

Click here for pricing and return instructions.

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FIX IT YOURSELF

Get the parts and tools you need to do your own harmonica repair from our Parts and Service Center.

Click here for ordering information.

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Our service programs include:

  • Rapid return - all service processed within 48 hours
  • Up front pricing
  • Free return UPS and FedEx Ground shipping
  • Overnight and 2nd day shipping options
  • No waiting on estimates
  • Best prices on exchanges

" Just to let you know that I appreciate what you do.  I'm glad I can get whatever my needs are taken care of in an expeditious manner.  I'd send you guys a box of chocolates, but then chocolate and reeds aren't compatible." -- Ernie K.

"It was a pleasure finding someone who responded as quickly as you did." -- Peter S.

"It's wonderful to have a harmonica that you cannot wait to pick up!  Please accept my gratitude for the fine and prompt service." -- Thomas C.

U.S. customers only.  For service in Canada contact:

Wilson Music Services

PO Box 330

Newmarket, ON L3Y 4X7

(905) 853-5082

dr.harp@remove-this.rogers.com

Harmonica Warranty

New for 2015 Hohner Diatonic 14 Day Replacement and 90 Day Harmonica Warranty

Hohner harmonicas and melodicas are warranted to be free from manufacturing defects and properly tuned at the time of purchase.  Any instrument found to contain manufacturing defects or other noticeable imperfections will be, at Hohner’s option replaced at no charge provided the harmonica is returned to the place of purchase within 14 days of the original purchase date.

Concurrently the instrument will be, at Hohner’s option repaired or replaced provided the harmonica is shipped to the Hohner Service Center within 90 days of the original purchase.  Proof of purchase and service form is required.  Click here to submit a harmonica for warranty service.

This warranty excludes all consequential damages. It does not cover damages resulting from accident, misuse, normal wear and tear or tampering. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

 

New for 2015 Hohner Chromatic, Tremolo, Octave or Orchestral  6 Month Harmonica

Hohner Chromatic, Tremolo, Octave and Orchestral models are warranted to be free from manufacturing defects and properly tuned at the time of purchase.  Any instrument found to contain manufacturing defects or other noticeable imperfections will be, at Hohner’s option, repaired or replaced at no charge, providing the harmonica is shipped to the Hohner Service Center within 6 months of purchase.  Proof of purchase and service form is required. Click here to submit a harmonica for warranty service.

Authorized dealers and consumers should contact Hohner for instructions before returning instruments for warranty service. Hohner will be the sole judge as to cause of damage or defects and be responsible for repair. The repair of an instrument shall constitute a settlement in full of all claims for damages and shall operate as a release of such claims for damages arising out of the warranty by both the buyer and Hohner.

This warranty excludes all consequential damages. It does not cover damages resulting from accident, misuse, normal wear and tear or tampering. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Chromatic Harmonica Adjustment

"Thank you for your amazing customer service.  I guarantee that you have a customer for life, and I will let everyone know how great Hohner treats their customers." -- Michael K.

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First year chromatic harmonica adjustment -- Chromatic harmonicas have many small parts.  If your instrument develops a playing issue from the end of the warranty period through the end of the first year of ownership (60 to 365 days from purchase) a technician will adjust it for a low cost fee.

Click here for information and return instructions.

Harmonica Parts

Our Parts & Service Department offers replacement parts for most harmonicas for English and Spanish speaking customers.

Click here to access our HARMONICA PARTS PRICE LIST.

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Visit our eBay Hohner Shop Store for products, parts and merchandise opportunities you won't see anywhere else.

Be sure to subscribe to our eBay store newsletter for automatic updates.

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To place an order, choose one of three easy options:

Online: www.hohnershop.com

Toll Free Phone: 800-446-6010

E-mail: harmonica@remove-this.hohnerusa.com

 

"Your employees are very knowledgeable about your products and services." -- Pete A.

"I was impressed by your timely, accurate, complete understanding and your professional processing of my order." -- William L.

 

 

 

TUTORIALS & WORKSHOPS

The more you play, the more your harmonica wears out.  Like all instruments, your harmonica will need routine tuning and maintenance, such as cleaning a slide or replacing a valve.  There is no such thing as a maintenance free harmonica.

-- All harmonica reed materials on the market naturally develop signs of fatigue and eventually fracture.

-- Advanced playing techniques such as high-powered bending or tongue vibrato often increase the rate of reed fatigue.

-- Fatigued and fractured reeds are replaceable. This type of maintenance is similar to changing guitar strings. Almost anyone can learn how and it is both fun and satisfying!

C01 - Hohner Toolkits

This workshop introduce the HOHNER Service Toolkits

C01.2 - HOHNER Instant Set MZ99831

This workshop introduces the HOHNER Instant Workshop Set MZ99831

C02.1 - Assembling the slide package

This workshop introduces into the re-assembly of Chromatic Harmonicas after cleaning or Exchanging a Reedplate.

C04 – Centering

This workshop shows you how to center a reed on a harmonica.

C06 – Windsavers

This workshop shows how to glue new windsavers on a Chromatic harmonica reedplate.

C08 - Reed Replacement

This workshop introduces into the Single Reed Replacement of Harmonicas.

The following service information is designed to show you what a quantum leap you can make if you learn to maintain and repair your instrument yourself. Once you've got the hang of it, you will own instruments which are priceless, because they are set up to reflect your requirements as a player.

NOTE: In the following pages, HOHNER places information at your disposal which will enable you to perform the most important maintenance and repair operations on your harmonicas yourself. However, repairing and tuning harmonicas needs a light touch and a degree of craftsmanship, which needs to be acquired. We therefore recommend that you take your first steps in this area on an old instrument.

HOHNER accepts no responsibility for any consequences resulting from the use of the techniques described here.

C01.1 - HOHNER Service Set MZ 99331

This workshop introduce the HOHNER Service Set MZ 99331

C02 – Cleaning

This workshop shows how to clean a HOHNER Chromatic Harmonica.

C03 - Exchanging Reed Plates

This workshop shows you how to exchange reed plates using the example of a Hohner Chromonica 64.

C05 - Reed Offsetting

This workshop shows you what's about the reed gap of a harmonica.

C07 – Tuning

This workshop shows how to tune harmonica reeds using the HOHNER harmonica tuner.

C08.1 - Perforated Windsavers

This workshop introduces into perforating and glueing a windsafer in order to accommodate the stud head.

Contact Information

IN THE UNITED STATES:

Hohner Inc.
Reed Instrument Service Center
1000 Technology Park Drive
Glen Allen, VA  23059 
Phone: 800-446-6010
Email: harmonica@remove-this.hohnerusa.com 

 

FOR SERVICE OUTSIDE OF THE UNITED STATES: 

In Canada: 

Wilson Music Services
Jeff Wilson
P.O. Box 330
Newmarket, ON  L3Y 4X7 Canada
Telephone/Fax: 905-853-5082
Email: dr.harp@remove-this.rogers.com

In all other countries: 

Hohner Musikinstrumente GmbH & Co. KG
Telephone: ++49 7425-20-343
Fax: ++49 7425-20-232
Email: bconrad@remove-this.hohner.de